FAQs

Please read our FAQs page to find out more.

How long does shipping take?

Orders are usually processed within 1–3 working days. Delivery typically takes:

  • Malaysia: 2–5 working days
  • Singapore: 4–7 working days

Shipping times may vary during peak periods or public holidays.

Do you provide tracking numbers?

Yes. Once your order has been shipped, a tracking number will be sent to your email or phone number.

What payment methods do you accept?

We accept online banking, debit/credit cards, e-wallets, and other secure payment methods available during checkout.

Can I return or exchange my order?

Yes. We offer a 14-day easy return and exchange policy for eligible items.

Items must be unused, in original condition, and with original packaging.

What should I do if I receive a damaged item?

Please contact our support team within 48 hours after receiving your parcel with photos or videos of the damaged item.

Do magnetic accessories affect phone performance?

No. Our magnetic accessories are designed to work safely with compatible devices without affecting normal phone functionality.

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